Date of Completion


Document Type


Degree Name

Bachelor of Science in Speech Language Pathology


Communication, Workplace


This qualitative study identified the communication skills that employers looked for in employees. Four (4) participants who were owners and managers of food establishments located in Cavite were chosen using convenience sampling. Interviews were conducted through phone calls to gather data. Thematic analysis was used to categorize and identify commonalities in the responses of the participants. The results showed that the most common social situations for food establishment employees were greeting customers, taking orders, informing, and changing language depending on the situation. For employees to interact well in these social situations, communication skills required were not only receptive and expressive language skills for both written and verbal communication, but also social communication skills. There were common communication skills that all four (4) employers looked for when hiring employees. However, differences were also observed such as that written communication skills were a requirement for bigger food establishments but not for smaller establishments.

First Advisor

Larissa F. Adique