Date of Completion

5-11-2020

Document Type

Thesis

Degree Name

Bachelor of Science in Speech Language Pathology

Keywords

communication skills

Abstract

This qualitative study mainly focuses on identifying the communication skills that employers look for in employees. Using convenience sampling, the researchers gathered four (4) participants who are owners and managers of food establishments located in Cavite. Interviews were conducted over phone calls, since face to face interviews are not feasible during the data gathering process. Thematic analysis was used in order to categorize and identify commonalities in the responses of the participants. The results of the study revealed that the most common social situations for food establishment employees are greeting customers, taking orders, informing, and changing language depending on the situation. For employees to interact well in these social situations, communication skills required are not just receptive and expressive language skills for both written and verbal communication, but social communication skills as well. While there are common communication skills that all 4 employers look for when hiring employees, differences were also observed such as that written communication skills are a requirement for bigger food establishments but not for smaller establishments.

First Advisor

Larissa F. Adique, CSP- PASP, DHPEd

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