Date of Completion
2020
Document Type
Thesis
Degree Name
Bachelor of Science in Speech Language Pathology
Keywords
Communication, Workplace
Abstract
This qualitative study identified the communication skills that employers looked for in employees. Four (4) participants who were owners and managers of food establishments located in Cavite were chosen using convenience sampling. Interviews were conducted through phone calls to gather data. Thematic analysis was used to categorize and identify commonalities in the responses of the participants. The results showed that the most common social situations for food establishment employees were greeting customers, taking orders, informing, and changing language depending on the situation. For employees to interact well in these social situations, communication skills required were not only receptive and expressive language skills for both written and verbal communication, but also social communication skills. There were common communication skills that all four (4) employers looked for when hiring employees. However, differences were also observed such as that written communication skills were a requirement for bigger food establishments but not for smaller establishments.
First Advisor
Larissa F. Adique
APA Citation
Camesa, L. A. S., Figueroa, A. L. R., Malabanan, K. M. L., Natividad, N. A. A., & Reyes, Y. M. S. (2020, May 11). An Exploratory study on the communication skills that employers of food establishments in cavite look for in hiring employees. [Bachelor's thesis, De La Salle Medical and Health Sciences Institute]. GreenPrints. https://greenprints.dlshsi.edu.ph/bsslp/1/