Level of patient's satisfaction on ultrasound procedures at selected hospitals in Cavite

Date of Completion

2006

Document Type

Thesis

Degree Name

Bachelor of Science in Radiologic Technology

Keywords

Patient Satisfaction, Radiography, Ultrasonography

Abstract

This study investigated the level of patients' satisfaction on ultrasound procedures at selected hospitals in Cavite. Furthermore, it aimed to answer specific problems: (1) What is the profile of the respondents in terms of gender, age, annual income, and educational attainment? (2) What is the level of satisfaction of of the respondents on ultrasound examination pre-procedure, intra-procedure, and post-procedure? (3) Are there significant differences in the level of patients' satisfaction on ultrasound procedure (pre, intra, and post) when they are grouped according to gender, age, annual income, and educational attainment? This study utilized the quota sampling method of research, which included 200 ultrasound patients from four different hospitals within the vicinity of Cavite. Permission was obtained from the following hospitals: (a) Imus Family Hospital, (b) Cavite Medical Center, (c) Medical Center Imus, and (d) Crisostomo General Hospital. The researchers adapted the questionnaire of Quiza et al., which evaluated the level of patients' satisfaction on ultrasound procedures at selected hospitals in Cavite. This study was accomplished after employing the appropriate statistical tools namely: (a) percentage, (b) T-test, (c) frequency (d) F-test (e) mean and (f) standard deviation. Based on the findings of the study, the following conclusions were drawn: (1) Female patients dominated the respondents against male patients. The 31 to 42 age group got the highest tally. The 100,000 to 149,999 pesos bracket got the highest tally. In terms of educational attainment, college level education got the highest tally. (2) The overall mean of patients' satisfaction on ultrasound procedures at selected hospitals in Cavite was satisfactory in terms of pre, intra, and post-ultrasound procedures. (3) Pre-ultrasound procedure: There were significant differences in the level of satisfaction on the pre-ultrasound procedure when the patients were grouped according to age. However, there was no significant difference in the level of satisfaction on the intra-ultrasound procedure when the patients were grouped according to their gender and educational attainment. 3.2 There was a significant difference in the level of satisfaction on post-ultrasound procedure when the respondents were grouped according to annual income. Even so, there was no significant difference in the level of satisfaction on the post-ultrasound procedure when the patients were grouped according to their gender and educational attainment.

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