Date of Completion

2023

Document Type

Thesis

Degree Name

Bachelor of Science in Pharmacy

Keywords

Tuberculosis, TB-DOTS, Post-Pandemic Transition, Perceived Quality of Care, Level of Satisfaction

Abstract

Tuberculosis (TB) is known to be the 13th leading cause of mortality and the 2nd most common infectious killer after COVID-19 (WHO, 2022). The mainstay treatment Tuberculosis Directly Observed Therapy Short-course or TB-DOTS must be continuous for at least six months with no breaks in between. The implementation of national health programs, however, was challenged by the COVID-19 pandemic. This study aims to determine the factors that affect the perceived quality of care and the level of satisfaction among patients enrolled in TB-DOTS during the Post-Pandemic Transition in Nagcarlan, Laguna. This study utilized a cross-sectional quantitative research design, survey questionnaire with adapted statements as instrument tool, and total enumeration of the study population. Data was gathered from 129 respondents of TB patients from the Rural Health Unit of Nagcarlan. Descriptive statistics were used to interpret patient-related factors, perceived quality of care, and level of satisfaction. An independent T-test, ANOVA test, and Post Hoc Test were used to determine the relationship between patient-related factors and perceived quality of care. Lastly, Pearson’s Correlation was used to correlate perceived quality of care and level of satisfaction among patients. Results show that most participants were 53 to 60-year-old, married, unemployed males with a high school education. They earned less than Php 9,000.00 per month and had an average of 5 household members. Among them, 34 had comorbidities and 19 had Diabetes Mellitus. The perceived quality of care for TB-DOTS ranges from good to very good across six categories. The findings showed that respondents were very satisfied (overall mean=3.78, SD=0.414) with all TB-DOTS related services. Participants who had any level of education earned less than Php 9,000 per month and had larger families perceived higher quality of care. Additionally, all six categories of perceived quality of care were significantly correlated (p-values<0.05) with the level of satisfaction. The study concludes that with every increase in the perceived quality of care, the level of satisfaction also increases.

First Advisor

Diana Dalisay A. Orolfo

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