Date of Completion

2025

Document Type

Thesis

Degree Name

Bachelor of Science in Pharmacy

Keywords

Pharmacist-led counseling, patient care, patient acceptability

Abstract

Pharmacist-led counseling is crucial for optimizing patient care by improving adherence, minimizing errors, and empowering patients. Understanding patient acceptability provides insights into how pharmacist-led counselling services are perceived, which can guide future efforts to design and promote patient-centered pharmacy services in the outpatient settings. This research investigates patient acceptability of these services in the outpatient department of a tertiary hospital in Cavite, Philippines. The study may also pave the way for the development of effective patient-centered counseling programs, expanding pharmacists' roles and improving healthcare quality in the Philippines. A quantitative-correlational design was used to assess the acceptability of pharmacist-led counselling services among outpatients and examine associations with demographic factors. The research instrument was adapted from multiple validated questionnaires and refined through content validation and pilot testing to ensure reliability and alignment with the study objectives. The questionnaire was administered through an assisted web- or mobile-based 5-point Likert scale survey to outpatients at De La Salle University Medical Center on the day of data collection. Both in- person counselling (mean= 4.10, SD= 0.43) and telepharmacy counselling service (mean= 4.01, SD= 0.46) were found to be generally acceptable (mean 4.06, SD=0.48) . A strong positive correlation was shown towards intrinsic factors and acceptability for both modalities (Spearman’s rank rho= 0.9639 with a p value of < 0.001). In-person counselling was ranked higher compared to telepharmacy counselling service in terms of perceived benefit, whereas there was no significant difference found towards the self efficacy of both modalities. Sociodemographic characteristics, particularly income and education, appeared to have weak but significant associations with acceptability. The study concluded that pharmacist-led patient counselling services, both in-person and telepharmacy, were generally well-accepted by outpatients at a tertiary hospital in Cavite. This suggests a positive patient disposition towards the integration of pharmacists into the outpatient care pathway for counseling.

First Advisor

Louie Fernand D. Legaspi, RPh, MHSS

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