Knowledge and attitude regarding human immune deficiency virus/acquired immune deficiency syndrome among call center agents in Alabang, Muntinlupa City

Date of Completion


Document Type


Degree Name

Bachelor of Science in Nursing


Human Immunodeficiency Viruses, Acquired Immunodeficiency Syndrome, Call Centers


The study utilized the non-experimental descriptive design.Using convenience sampling, 100 call center agents working at least six months in Alabang, Muntinlupa City were included as respondents. Modified research instrument was used in the study. Data was analyzed through percentage distribution, mean, t-test and f-test. The study concluded that, 1) Majority of call center agents are adolescent to early adults, male, single, hold bachelor’s degree, professed Catholic, extrovert, and have not attended a seminar on HIV/AIDS; 2) The call center agents had very good knowledge and excellent attitude regarding Human Immunodeficiency Virus/Acquired Immune Deficiency Syndrome; 3) The level of knowledge of call center agents regarding Human Immunodeficiency Virus/Acquired Immune Deficiency Syndrome are the same regardless of age, gender, civil status, educational attainment, religious affiliation, personality type and attendance of a seminar of HIV/AIDS. Civil status, educational attainment, and personality type are predictors of the attitude of call center agents regarding HIV/AIDS.

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