Factors which cause satisfaction and dissatisfaction among admitted patients in De La Salle University Medical Center

Date of Completion

1989

Document Type

Thesis

Degree Name

Bachelor of Science in Nursing

Keywords

Patient Satisfaction

Abstract

Descriptive type of research design was used in this study. The researcher selected 30% of the admitted patients using random sampling. A questionnaire was used to obtain the desired data using open ended and close ended questions. The data gathered were interpreted using the formula from John Freud’s book entitled “Modern Elementary Statistics, 4th edition”. The researcher came up with the following findings: 1) Majority of the respondents perceived that the food served was delicious, clean and taste good. Few respondents perceived that the food served was not delicious; 2) Majority of the respondents perceived that the hospital staff can be trusted, tactful, and served cheerfully and only few had negative perception; 3) Majority of the respondents had no answer regarding their perception about the service charge, some said it is proportion to their service and just enough and one said it is cheap. For the negative perception, majority had no answer some said it is not cheap and one said not enough; 4) Majority of the respondents perceived that the surroundings were clean, few said it smells good and executed proper garbage disposal. For the negative perception, few respondents perceived that the surroundings were not clean, not smell good and did not execute proper garbage disposal, and majority did not give a negative response; and 5) Majority of the respondents perceived that the place is quiet, some said they easily get asleep and feel good. Few respondents perceived that the place was not quiet and majority had no response in term of negative perception. In conclusion, the majority of the respondents were satisfied and few were dissatisfied. The factors which cause satisfaction and dissatisfaction among admitted patients in De La Salle University Medical Center are food served, hospital staff, service charge, cleanliness of the place and quietness of the place.

This document is currently not available here.

Share

COinS