Title

The relationship between workplace bullying of clinical clerks of DLSUMC and burnout in S.Y. 2016-2017

Date of Completion

2017

Document Type

Thesis

Degree Name

Community Medicine

Keywords

Occupational Stress, Bullying

Abstract

This cross-sectional study aimed to determine the relationship between workplace bullying of clinical clerks in DLSUMC and burnout in SY 2016-2017. One hundred twenty (121) clinical clerks were haphazardly surveyed for their experience on bullying and burnout during their clerkship year using the NASQ and MBI assessment tools, respectively. Data was analyzed through Pearson’s correlation coefficient. The study showed that the clinical clerks that were bullied had experienced bullying in the form of increased workload, rather than intimidation in the workplace. Results also revealed that 68.33% (82/120) of the respondents have qualified for burnout in terms of high levels of emotional exhaustion, the most of the three parameters. Burnout from depersonalization of work was observed in 41.67% (50/120). Only 39.17% (47/120) have burnout from inadequate personal accomplishment. With 93.6% of bullied clerks with burnout, and 68% of non-bullied clerks with burnout, the prevalence ratio of 1.37 indicated an increased association between workplace bullying and burnout. A larger sample size involving different medical schools was recommended.

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