Relationship between the level of anxiety of resident doctors and patient satisfaction in De La Salle University Medical Center Out-Patient Department in January, 2015

Date of Completion


Document Type

Research Project

Degree Name

Community Medicine


Anxiety, Patient Satisfaction, Physicians


This study employed the cross-sectional design. Thirty-four (34) resident doctors who were in different years of training and specialization except psychiatric and pediatrics and their 124 patients who were 20 years old and above, ambulatory, conscious and coherent, and on their first visit who needed healthcare consultation. A self-administered questionnaire was used for data collection. Data was analysed using percentage and frequency. The findings of this study revealed that most of the resident doctors (70.59% or 24 of 35) in DLSUMC OPD had normal anxiety. Majority of the patients (88.80% or 111 or 125) were satisfied to the care rendered to them. Using the statistical tools, results showed that there was a significant relationship between gender of resident doctors and level of anxiety (p=0.0306) as well as between civil status of the patients and patient satisfaction (p=0.0034).

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