Title

Relationship between level of satisfaction and type of room among patients in the internal medicine department of Las Pinas Doctors Hospital

Date of Completion

2016

Document Type

Thesis

Degree Name

Community Medicine

Keywords

Patient Satisfaction

Abstract

This study employed a cross-sectional research design. A total of 72 patients consisting of 36 patients from the private ward and 36 patients from the charity ward in the Internal Medicine Department of Las Pinas Doctor's Hospital who were admitted on the same day the data collection process were selected using stratified random sampling. A self-administered questionnaire was the instrument utilized and data was analysed using mean, median, SD, range, Mann Whitney, t-test and chi-square. Patients were aged 18 years old and above, admitted at least 2 days, and must not be in any form of distress. Those with mental disorder or in emergency cases were excluded in the study. Based on the results, 89% of private ward patients and 97% of charity ward patients were highly satisfied. Furthermore, results showed that there was no significant difference between the type of ward and the level of satisfaction in terms of quality of room, quality of services, human relations, and the overall patient satisfaction. The study concluded that there was not enough evidence to support that there was a significant difference between the level of satisfaction and type of room among patients in the internal medicine department of Las Pinas Doctors' Hospital.

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